Return & Refund Policy

Thank you for shopping with TENTOTALLY. Please review the following return and refund policy carefully before submitting a request.

Return & Exchange Timeframe

We accept returns and exchanges within 30 days of delivery. Returns requested within this period are eligible for processing to ensure a satisfactory shopping experience.

Return Handling Fee

All approved returns are subject to a 1% return handling fee, deducted from your refund to cover processing costs.

Return Shipping Responsibility

  • Customers are responsible for the cost of return shipping, except in cases of defective or incorrect items.

  • Original shipping charges are non-refundable.

How to Request a Return or Refund

To submit a return or refund request, please follow these steps:

  1. Contact our customer support within 30 days of delivery.

  2. Provide your order number and reason for the return or refund.

  3. Include clear photos of the product and packaging if applicable.

  4. Wait for confirmation and the return address from our support team before sending the item.

Returns sent without approval may be delayed or rejected.

Return Address Notice

Do not send returns to the original shipping address.
The correct return address will be provided by email after your request is approved:

Address:
1927 Smith Township State Rd,
Slovan, PA 15078-0277,
USA

Returning items to any other address may result in processing delays or denial of the refund.

Eligible Return & Refund Conditions

Returns and refunds are accepted only if:

  • The product is unused and in its original condition.

  • All original packaging and accessories are included.

  • The item is damaged, defective, or incorrect.

  • The request is submitted within the 30-day period.

Products showing signs of use, damage due to misuse, or missing parts may be ineligible.

Refund Processing Time

Refunds are processed within 3 natural days after we receive and inspect the returned item.
Refunds will be issued to the original payment method. Additional processing time may be required by your bank or payment provider.

Contact Information

For questions regarding returns or refunds, please contact us via:

Our team is available Monday–Friday, 10 AM–6 PM EST and will assist you promptly.