Return & Refund Policy

Thank you for shopping with TENTOTALLY. Please read the following policy carefully before submitting a return or refund request.

Return Period

We accept return or exchange requests within 30 days from the date you receive your item. Please contact our customer service team within this timeframe to initiate a request.

Return Fees

We do not charge any return handling or restocking fees.

  • If the item is defective, damaged, or incorrectly shipped, we will cover the return shipping cost.

  • If the return is due to personal reasons, the customer is responsible for the return shipping cost.

  • Original shipping fees (if applicable) are non-refundable.

How to Request a Return or Refund

To submit a return or refund request, please follow these steps:

  1. Contact our customer service within 30 days of receiving your order.

  2. Provide your order number and the reason for the return or refund.

  3. If applicable, provide clear photos of the product and its packaging.

  4. Wait for confirmation from our customer service team and receive the return address before sending the item back.

Unauthorized returns sent without prior approval may result in delays or denial of the refund.

Return Address Notice

Please do not send returns to the original shipping address. Once your return request is approved, we will confirm the return details by email. Approved returns should be sent to the following address:

Return Address: 501 SOUTH FLAGLER DRIVE SUITE 309 WEST PALM BEACH FL 33401

Please ensure you receive confirmation from our customer service team before sending any items back. Unauthorized returns may result in delays in processing.

Eligibility for Returns & Refunds

Returns and refunds are accepted only under the following conditions:

  • The product is unused and in its original condition.

  • All original packaging and accessories are included.

  • The product is damaged, defective, or incorrectly shipped.

  • The request is submitted within the 30-day return period.

Products showing signs of use, damage caused by misuse, or missing parts may not qualify for a refund.

Refund Processing Time

Refunds will be processed within 3 natural days after we receive and inspect the returned item.

The refund will be issued to the original payment method. Processing time may vary depending on your bank or payment service provider.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: support@tentotally.store
Phone: +1 (724) 460-1129

Customer Service Hours: Monday to Friday, 10:00 AM – 6:00 PM (Eastern Time, USA)