Terms & Conditions

Welcome to TENTOTALLY! By using our website, you agree to follow these rules. They’re here to make sure everyone has a safe, smooth, and fair experience.

Who Can Use This Site

You need to be 18 or older—or have permission from a parent or legal guardian—to use our site.

Your Account

If you create an account, please keep your login info safe. You’re responsible for anything done through your account.

Providing Accurate Info

Make sure all info you give us—shipping addresses, payment details—is correct and up-to-date.

Placing Orders

We do our best to process every order quickly, but we reserve the right to cancel or refuse orders if something seems off.

Payment

You agree to pay all amounts for your orders using valid payment methods.

Shipping

We ship only within the U.S. mainland. Alaska, Hawaii, Puerto Rico, U.S. territories, remote islands, and military addresses (APO/FPO/DPO) are not supported. Delivery times are estimates, and things like customs, holidays, bad weather, or flight delays may slow it down.

Returns & Refunds

We accept returns within 30 days of delivery. You’ll pay the return shipping and a 1% handling fee. Refunds are issued within 3 business days after we receive the item. Detailed instructions and the return address will be provided after your request.

Using the Site Properly

Don’t do anything illegal, harmful, or disruptive. Don’t try to access other users’ accounts, damage the site, or use it for unauthorized commercial purposes.

Protecting Our Content

All text, images, logos, and designs belong to TENTOTALLY. You can’t use them without permission.

Your Reviews & Photos

If you post reviews or photos, we can use them for our site or marketing. Keep it respectful and legal—no offensive or copyrighted content.

Your Privacy

We handle your personal info according to our Privacy Policy. We won’t sell your data or use it for ads without permission.

Account Problems

We can suspend or close accounts that break these rules or put the site at risk.

Product Info

We try to make product descriptions accurate. If there’s a mistake, we’ll correct it.

Liability

We’re not responsible for indirect, incidental, or unexpected damages from using our site or products.

Covering Costs

You agree to cover costs or losses if you break these rules or misuse the site.

Following U.S. Law

These Terms follow U.S. laws. Any disputes are handled according to U.S. legal standards.

Disputes

If a problem comes up, we’ll first try to solve it together. If not, disputes may go to arbitration under U.S. law.

Changes to Terms

We can update these rules anytime. Check back to stay informed. Continuing to use the site means you accept the changes.

Using Our Products Responsibly

Orders are for personal use. Don’t resell, use illegally, or try to bypass our policies.

Website Access

We aim for smooth operation but can’t guarantee the site will always be online. Maintenance or technical issues may occur.

Security

You’re responsible for keeping your devices and accounts secure while using our site.

Third-Party Links

Some pages may link to other sites. We aren’t responsible for their content or practices.

Entire Agreement

These Terms, together with our Shipping, Returns, and Privacy Policies, are the complete agreement between you and TENTOTALLY.